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Check out our FAQs
What are ghosts nets?
Ghost Nets are fishing nets that have been abandoned, lost or otherwise discarded in the ocean - representing nearly half the plastic in our oceans.
Where are the Tangle nets collected?
A net-work of ports and collection partners around Europe that incentivise fishers to donate their end-of-life nets so they don’t enter the ocean.
Why don’t you use Ghost Nets already in the ocean?
We don’t use ghost nets already in the ocean because we actively stop fishing nets becoming ghost nets. We don’t want to rely on more nets entering the ocean, this way we turn the tap off at source. We support Ghost Fishing UK, a charity that recovers the nets already there.
Why do you use fishing nets?
The primary reason we chose to use fishing nets was to stop ghost nets entering our oceans. By recycling these end-of-life nets we are actively preventing them entering the oceans and entangling and killing marine life.
Because our products are made out of recycled fishing nets, our products have a 94% lower carbon footprint than virgin material alternatives.
Fishing nets also hold all the key attributes you'd look for in your dream dog products: waterproof, & non-stink, strong & chew-proof, long-lasting and environmentally friendly so you can stroll in the park with confidence. Engineered for the seas I think we're onto something. The more nets we use, the more marine life we save.
Where are the products produced?
Accountability and transparency is a massive part of being a sustainable business - so I’m glad you asked.
Dog leads: The leads are manufactured and assembled in the UK.
Dog bowls: The dog bowls are created in France with the same fishing net material.
Clothing: We work with a print-on-demand UK manufacturer who are pioneering sustainable fashion by creating clothing only once it’s needed.
You're IN SAFE HANDS.
DELIVERY QUESTIONS
How long will it take for my order to arrive?
We process most orders within 1 business day and delivery typically takes 2-3 days to arrive with Royal Mail within the UK.
Do you deliver outside the UK?
Currently delivery is only included in the price for orders within the UK.
If you’re outside of this location, enter your address in the delivery section and the cost of shipping will be calculated for you.
Do you provide free shipping?
We offer free standard shipping on all orders over £30 within the UK.
Can I change the address on my order once I have placed it?
Once an order is confirmed, we regret that you cannot change the delivery address, please cancel the order and replace using the correct address.
I need my order by a certain date
Please email us on orders@tanglemission.com directly if you require a product more urgently, and we’ll try our very best.
Honest with you.
RETURNS & REFUNDS
Do you accept returns?
We hope that you’re happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unused condition intact within 28 days of delivery.
Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted. Please note, you will have to cover postage fees as we do not offer free returns.
How do I request a return/exchange?
Please email returns@tanglemission.com and we will send you all the relevant information.
How do I return items to you?
Simply post it back to us and once we receive it and providing it fits our return policy, we’ll be happy to refund you.
How long will it take to get my refund?
Our team will be working hard to process your return as fast as we can once it is back with us. Once we receive your return, refunds should be with you in 5 days.
There is a problem with my order. What should I do?
Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, email orders@tanglemission.com and we’ll get it solved for you.
everything else
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Do you offer repairs & a warranty?
As a business focused on sustainability, we’re big believers that when you buy a product, you shouldn’t be purchasing it again in the near future. When you buy with Tangle, you can be reassured that we offer a 2 year warranty on all dog products.
What can I do with my packaging?
Our packaging is made from 100% recycled material. It's plastic-free, fully recyclable, and designed to have the gentlest possible impact on the environment.
If you don’t want to keep the artwork inside, you’re able to recycle it as you would with your regular paper & card.
How can I stock Tangle products?
Love to hear it! Please send an email to sam@tanglemission.com and we can go from there.
How do I look after my product?
Please check the care guides within the product description. As Tangle dog products are made from fishing nets, they’re designed to be hardy and withstand a lot but it’s always worth looking after them!
Something else?
Any other questions, feel free to drop Sam an email on: sam@tanglemission.com